We started with our systems investigation in 2017 and the requirement was to standardise systems across the Lona Group of companies. We identified Paltrack as a strategic partner because of the platform potential of its recently renewed exporter solution and use of technology in their packhouse systems. We needed full visibility at all the appropriate control points in our business.”

The Paltrack system roll-out involved PALBROKER, PALPACK, PALSTORE and PALFARM. “Paltrack’s ability to distribute master file, packing, stock, and shipping related data (CCR, D2, and PALPORTAL services) ensures seamless integration with industry systems and integrity of data. This results in the timeous visibility of information to all Lona Group decision makers. Paltrack’s open model facilitates the ease of integration with 3rd party reporting tools and other information sources. Paltrack’s ability to integrate with “Phytclean” mitigates the phyto sanitary risk for special markets, CBS, and FMS.

We started our relationship with Paltrack in the ’90s. There was a requirement for industry wide product traceability and we started using GTIN codes back then. Loveren and Paltrack has journeyed together from the original DOS version to what we are using now. We have received good service throughout this 20+ year relationship. We started the Citrus Packhouse, with PALPACK STD PLUS and the Print-On-Demand module to save on stickers costs and were able to streamline processes and reduce errors.

I feel about Paltrack the way I feel about my own company. A person cannot do everything yourself. One is only as strong as the people you work with. I always have a name of a person I can call on in Paltrack. For the past few years, it is Eddie Gain, product specialist at Paltrack. I can call him at any time and he will help me (whether he is on duty or not). The nice thing is that no matter how large my company gets, or how big Paltrack gets, we can still do business on a first-name basis. It is important to know there is always support when you need it.

The CCR tool provides a simplistic and easy way to register codes with an instant upload at the various sites. One can now register and transmit these codes within seconds. Well done, Paltrack!